Terms of service

OVERVIEW
This site is operated by Botuvo. Throughout the site, "we", "us", and "our" refer to Botuvo. We provide this website - along with all information, tools, and services available here - to you, on the condition that you accept all terms, conditions, policies, and notices stated in this document.

By visiting our site or purchasing from us, you're engaging in our "Service" and agreeing to these Terms of Service, including any additional terms, policies, or references linked here. These Terms apply to everyone who uses the site, whether as a browser, customer, vendor, or contributor of content.

Please read through these Terms carefully before using our website. Using any part of the site means you accept these Terms. If you don't agree, please don't access the site or use our Services. If these Terms are viewed as an offer, acceptance is limited strictly to these Terms.

Any new features or tools added to the store will also fall under these Terms. The most current version is always available on this page. We may update, change, or replace parts of these Terms at any time by posting changes here - it's your responsibility to check back periodically. Continuing to use the site after changes are posted means you accept them.

Our store runs on the Shopify platform, which provides the e-commerce tools that let us sell to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm you're at least the age of majority where you live, or that you have consent to let a minor dependent use the site.
You may not use our products for any illegal or unauthorized purpose, or violate any laws in your jurisdiction (including copyright law).
Transmitting worms, viruses, or destructive code is prohibited.
Breaking these Terms will result in immediate termination of your access to our Services.

SECTION 2 - GENERAL CONDITIONS
We may refuse service to anyone, at any time, for any reason.
Your content (excluding credit card details) may be transmitted unencrypted across networks and adapted to fit technical requirements; credit card data is always encrypted in transit.
You agree not to copy, resell, duplicate, or exploit any part of the Service without our written permission.
Section headings exist for convenience only and don't affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We aren't responsible for information on this site being fully accurate, complete, or current. Site material is for general information only and shouldn't be the sole basis for decisions - always verify with more complete or current sources. Relying on this site's material is at your own risk.
Some content here may be historical and provided only for reference. We can modify site content anytime without obligation to update it, and it's your job to track any changes.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices may change without notice.
We may modify or discontinue the Service (or parts of it) anytime without notice.
We aren't liable to you or any third party for price changes, modifications, suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES 
Some products/services may be sold online only, in limited quantities, with returns/exchanges governed by our Refund Policy.
We try to accurately display product colors and images, but can't guarantee your monitor shows them precisely.
We may limit sales of products/services to any person, region, or jurisdiction, on a case-by-case basis, and may limit quantities offered. Product descriptions and pricing may change without notice, at our discretion, and we may discontinue any product anytime. Offers void where prohibited.
We don't guarantee products, services, or related information will meet your expectations or that errors will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may refuse any order and may limit or cancel quantities purchased per person, household, or order - including orders under the same account, card, or billing/shipping address. If we change or cancel an order, we may try to notify you via the contact info given at order time. We may also limit or prohibit orders that appear, in our judgment, to come from dealers, resellers, or distributors.
You agree to give accurate, current, and complete purchase/account information, and to keep it updated (including email and payment details) so we can complete transactions and reach you as needed.
See our Refund Policy for more details.

SECTION 7 - OPTIONAL TOOLS
We may give you access to third-party tools we don't monitor or control.
These tools are provided "as is" without warranties of any kind, and we take no responsibility for your use of them.
Using optional tools is entirely at your own risk - review the relevant third party's terms before use.
We may add new services or features over time, which will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS
Some content, products, or services may come from third parties.
Third-party links may lead to sites we're not affiliated with. We don't evaluate or guarantee their content, accuracy, or safety, and we're not liable for third-party materials, products, or services.
We're not responsible for harm related to third-party transactions. Review their policies carefully; direct complaints about third-party products to them directly.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If you send us submissions or ideas (requested or not), you agree we can edit, copy, publish, distribute, translate, and use them in any medium, without obligation to keep them confidential, pay for them, or respond.
We may (but don't have to) monitor, edit, or remove content we consider unlawful, offensive, or otherwise objectionable, or that infringes on someone's rights or these Terms.
Your comments must not violate anyone's rights (copyright, trademark, privacy, etc.), contain unlawful or obscene material, or include viruses/malware. Don't impersonate others or use a false email to mislead us. You're solely responsible for your comments and their accuracy; we assume no liability for user-submitted content.

SECTION 10 - PERSONAL INFORMATION
Submitting personal information through our store is governed by our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Our site or Service may occasionally contain typos, inaccuracies, or omissions related to product info, pricing, promotions, shipping, or availability. We reserve the right to correct these and to update or cancel orders affected by inaccurate information, even after you've submitted an order.
We're not obligated to update or clarify information (including pricing) except where legally required. A refresh or update date doesn't mean all content has been revised.

SECTION 12 - PROHIBITED USES
You may not use the site or its content: for unlawful purposes; to solicit unlawful acts; to violate any regulations or laws; to infringe our or others' intellectual property; to harass, abuse, or discriminate against others; to submit false information; to upload malicious code; to collect others' personal data; to spam or scrape; for obscene purposes; or to bypass security features. Violating these prohibitions may lead to termination of your access.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We don't guarantee uninterrupted, timely, secure, or error-free use of our Service, or that results will be accurate or reliable.
We may remove or cancel the Service at any time without notice.
Your use of the Service is at your own risk. The Service and related products are provided "as is" and "as available," without warranties of any kind, including merchantability, fitness for purpose, or non-infringement.
Botuvo and its directors, officers, employees, affiliates, and partners won't be liable for any indirect, incidental, punitive, or consequential damages arising from your use of the Service, even if advised of the possibility. Where state law doesn't allow such limitations, our liability is limited to the maximum extent the law permits.

SECTION 14 - INDEMNIFICATION
You agree to indemnify and hold Botuvo and its affiliates, officers, directors, agents, and employees harmless from any claims, including legal fees, arising from your breach of these Terms or violation of any law or third-party right.

SECTION 15 - SEVERABILITY
If any part of these Terms is found unlawful or unenforceable, that part will be enforced to the extent allowed by law, and the rest of the Terms remain valid.

SECTION 16 - TERMINATION
Obligations incurred before termination survive it.
These Terms remain in effect until terminated by you or us. You can end them anytime by stopping use of our site/Services.
We may also terminate this agreement without notice if we believe you've violated these Terms, and may deny you further access to the Service.

SECTION 17 - ENTIRE AGREEMENT
Our failure to enforce a right or provision doesn't waive it.
These Terms (and any referenced policies) form the entire agreement between you and us regarding the Service, superseding any prior agreements or communications.
Ambiguities won't be interpreted against whichever party drafted the Terms.

SECTION 18 - GOVERNING LAW
These Terms are governed by the laws of the United States and the State of California, without regard to conflict-of-law rules.

SECTION 19 - CHANGES TO TERMS OF SERVICE
The latest version of these Terms is always available here.
We may update these Terms at our discretion by posting changes to the site. Check back periodically - continued use after changes means you accept them.

SECTION 20 - CONTACT INFORMATION

Any questions or just like to talk to us? Please don't hesitate to contact us via:

  • Store name: Botuvo
  • Address: 905 San Pierre Way, Mountain View, CA 94043, United States
  • Email: info@botuvo.com
  • Phone number: +18664859898

Customer Service Hours (Eastern Time):

  • Monday – Friday: 9:00 AM – 6:00 PM ET
  • Saturday – Sunday: 10:00 AM – 4:00 PM ET