Payment Policy

At Botuvo, we offer several secure and convenient payment options for a smooth checkout experience. Payments are processed in real-time when you complete your purchase.

ACCEPTED PAYMENT METHODS
For US customers, we accept:
- Credit/Debit Cards: Visa, Mastercard, American Express, Diners Club, Discover
- Digital Wallets: Apple Pay, Google Pay

CURRENCY FOR TRANSACTIONS
All transactions are processed in USD ($). If you are ordering using an international card, your bank may apply currency conversion charges.

SECURE PAYMENTS & ENCRYPTION
Your security is our top priority. Every transaction is protected with 256-bit SSL encryption to keep your payment and personal details safe. We are fully PCI-compliant and never store your full credit card details on our servers — all payments are handled by certified, secure third-party payment processors.

PAYMENT CONFIRMATION
After a successful transaction, you will receive an order confirmation email containing your order details and payment summary. If you do not receive this email within 24 hours, please check your spam folder or contact us at info@botuvo.com.

FAILED OR DECLINED PAYMENTS
If your payment is declined, please verify that your card details, expiration date, and billing address (which must match the address registered with your card issuer) are correct. If issues persist, we recommend contacting your bank or card provider, or reaching out to us at info@botuvo.com.

PAYMENT DISPUTES
If you believe there is an error or an unauthorized charge on your account, please contact us immediately at info@botuvo.com. We take payment security very seriously and will work with you promptly to resolve any issues.

Contact information

Any questions or just like to talk to us? Please don't hesitate to contact us via:

  • Store name: Botuvo
  • Address: 905 San Pierre Way, Mountain View, CA 94043, United States
  • Email: info@botuvo.com
  • Phone number: +18664859898

Customer Service Hours (Eastern Time):

  • Monday – Friday: 9:00 AM – 6:00 PM ET
  • Saturday – Sunday: 10:00 AM – 4:00 PM ET